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Mystery Shopping Service
Designed with Your Needs and Your Budget as a foundation for a management tool that really works For You
Let us show you how:
Byer's Choice is the company you need to let you know how your most important assets, your customers, are treated. We specialize in fast service restaurants. We have been serving the industry since 1992.
| 1. | The results of our visit are faxed to you within 18 hours of our visit. You have valuable "FRESH" information. |
| 2. | We cover a large geographic area with individuals who are concerned with service, hospitality, safety, and sanitary conditions. |
| 3. | We are small enough to be fast and flexible, and smart enough to be energized to the ever changing needs of YOU, our valued client. |
No Nonsense
Questions and answers:
| Q. | My company has area supervisors to check up on company policies and procedures. Why do we need a service? |
| A. | Your supervisory personnel don't always see the real world, simply because everyone is "on their toes" when the BIG BOSS is there. Supervisors can also make some employees so nervous, that they can barely function while being observed. |
| Q. | What can one visit show me? |
| A. | Nothing. However, after several visits, you can see a pattern, either good or bad. That information is then most useful for the manager or supervisor. |
| Q. | What do I do with your reports, and how do I get a return on my investment in your service? |
| A. | Your reports can be used in a wide variety of ways. They can be used by both you and your supervisors as a report card which can generate a reward or corrective action. They are management tools to assist you in supervising, training, training follow-up, motivating, promoting, etc. |
| Q. | What does this service cost? |
| A. | Our company will design a program to meet each clients needs and BUDGET. The two main factors that enter into a fee calculation are number of locations and frequency of visits. |
| Q. | Who are the "shoppers" and how will they know my company's procedures? |
| A. | Our shoppers are your normal customers except that they have been personally trained by us, and they are familiar with your basic guidelines for service and procedure. They will give you facts and their feelings. |
Top Ten Reasons why you should consider Byer's Choice as your Mystery Shopper Service for your business:
| 1. | It's alot less expensive (5X) to keep existing customers than to get new ones. |
| 2. | A mystery shopper will give you an unbiased appraisal of exactly what was right or wrong with their visit to your business. |
| 3. | A mystery shopper will see your location as it really is, the same way your customers see it; not how it is when the BIG BOSS is coming. |
| 4. | We are not employees of your company, therefore, there is no payroll, no FICA, no insurance, no workmans comp. liability, no vacation, no pension, no profit drain of any kind. |
| 5. | Your cost is fixed, and predetermined by you. |
| 6. | Results of a Mystery Shop place all of your locations on an even plane because sales volume is not a factor to a shopper. |
| 7. | A well designed program has a wide variety of applications as a tool for management. |
| 8. | An unbaised third party can be an invaluable source of information to assist in decision making. |
| 9 & 10. | (IT'S THAT IMPORTANT) You benefit from fresh information because our reports are FAXED TO YOU WITHIN 18 HOURS OF THE VISIT. |
| Why not let Byers Choice Inc. give your locations a regular checkup for Peak Performance. |
Call Today for a |